Privacy Policy (Updated 26th December 2020)

All use of the website, information, services, and content distributed through or in conjunction with or made available on the website is offered to you subject to your acceptance of these Terms & Conditions, our Privacy Policy and Permitted and Prohibited Uses Policy. By purchasing any goods or services from this website, you are furthermore bound by this site’s Service Agreement. The following terms and conditions incorporate a legal agreement between you (‘You’) and Your Company Inc (‘Your Company’, ‘iSwift.org’) and set forth the terms and conditions by which Your Company will make the Your Company services available in order to electronically provide you with use of and access to Your Company Data & Services.

Your Company Inc (‘us’, ‘we’ or ‘our’) is operating the website https://iswift.org (the ‘service’).

This page will explain and inform you about the policies regarding the collection, use, migration and disclosure of personal information when you are using the service Your Company.

As explained below in the Privacy Policy we won’t share your information or any information collected and described in this Privacy Policy.

In order to improve the Your Company service we will use your personal information giving while registering and while using the product. By using the Your Company service you agree that the collection and the use of your information will be in accordance with this policy.

This Privacy Policy is also related to our Terms of use, accessible directly on the website Your Company (https://iswift.org).

What information do we collect?

When you are using the Your Company service on https://iswift.org

For statistics: When you are using the Your Company services, we may track your usage and which pages you are visiting and which links you click, by using the technology Google Analytics.

For users statistics and details: Once you have created an Your Company account we will ask some information such as your email, a password generated for login, or your name and the company you are working for in order to improve all your Your Company experience. We may use this information to send you messages in order to provide you the best onboarding and customer support. We will also use those information for your invoices.

For payments & invoicing: When you move from a free trial to a paying customer, we will collect your payment information to send it to our provider Stripe, Inc. We will never save or put your payments information to a database or on our own servers. This is only our payment provider Stripe, Inc that will save and collect those information.

When you decide to subscribe to a newsletter from our public websites or any website related to the Your Company services (e.g blog, product or updates).

Your contact information: When you are using the Your Company services, we (‘Your Company’, or ‘https://iswift.org’) may collect your email in order to send your emails, newsletter or notifications about our services.

When you are using the Your Company services (‘https://iswift.org’).

Logging and history events: Once you become a Your Company users we will monitor your usage, and log any requests you will do to our service. All those logs captured by the Your Company service (‘https://iswift.org’), may include IP address, geolocalization information, browser type, computer type, country etc. The logs are saved and accessible during a one month period, then backed up to our provider Amazon web services Inc. Those logs will be saved during 1 year (‘One year’) and will be automatically destroyed after 1 year.

What do we do with your personal information?

As a data controller, Your Company collects your personal data fairly and lawfully and in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), with our Terms of Services and with any Data Processing Agreement. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient and personalized experience.

We will may use your personal data to:

  • Give access to our service: When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to Your Company (‘https://iswift.org’). By accepting this way, you can have an account on our website, save and process contacts information, send emails, or invite new teammates.
  • Prevent and fight fraud: We actively fight credit card fraud thanks to our provider Stripe, Inc using the service Radar. We may use other in-house feature to prevent fraud.
  • Launch / market new services: At Your Company (‘https://iswift.org’), we launch new services and features. You will be informed in priority by email or live support directly on your account.

Your Company (‘https://iswift.org’ or iswift) may use the collected data for other purposes in order to offer the best service. You will be informed of this while using the product, and we will ask to accept this usage, because using any part of the data we collect, related to your account or your personal information.

How long do Your Company (‘https://iswift.org’) keep your personal information?

Your Company (‘https://iswift.org’ or iSwift) will retain the personal information we have processed on behalf of our customers as long as needed to offer the service in accordance with our terms of services. Once a Your Company account is deleted we will remove all information related to this account within a 30 days period. To the extent not deleted by our customers, Your Company (‘https://iswift.org’ or iSwift) may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, resolve disputes, conduct audits, comply with our legal obligations, and enforce our terms of service.

What third-party services do we use to process your personal information?

Marketing Services

  • Facebook
  • Youtube Inc.
  • Google Adwords (Google LLC)
  • GrowSumo Inc.
  • Sumo Group, Inc.
  • Zapier, Inc.

IT Services

  • Cloudflare, Inc.
  • OVH SAS
  • Gandi SAS
  • Segment.io, Inc.

Data Services

  • apilayer GmbH

Communication Services

  • Calendly, LLC
  • Google Gsuite (Google LLC)
  • Slack (Slack Technologies Limited)

Customer Support Services

  • Crisp IM, SARL.

Financial services

  • Stripe, Inc.
  • Intuit

What are your rights regarding your personal information?

Our Services collect personal information for our customers. As a data processor of this personal information on our customer’s behalf, Your Company (‘https://iswift.org’ or iSwift) has limited ability to access personal information our customers submit to our Services. If you are a data subject for whom a customer has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the customer directly.

Right of access/portability

You may request to access your Personal Information and obtain a copy of Personal Information which is being processed by Your Company. In the event that you request to know what Personal Information is being processed by us, we will provide you with the following information free of charge: purposes of processing; categories of Personal Information processed; recipient(s) of Personal Information; length of time during which the Personal Information will be stored; your privacy rights; and information on data transfers. The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data […] The controller shall provide a copy of the personal data undergoing processing. As a customer, you have access to your personal information through our website (once logged-in). We also offer a feature that allow to export all your personal data in a structured way whenever you like. You can access it from ‘Configuration’ > ‘Export contacts’. If your contacts ask you for their data, you can easily give it to them thanks to our ‘export contacts’ feature on the ‘configuration’ page.

Right to rectification

Please note that we may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. As a customer, you can change your personal data right from our website in ‘Configuration’ > ‘Company information’. If a lead asks you to modify its data, you can do it from the ‘Contacts Details’ page, then select a contact and edit his information.

Right to be forgotten & Right to object

You may at any time withdraw your consent to our processing of your Personal Information. In this case, if there is no overriding legitimate interest for continuing the processing of your Personal Information (e.g. to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the Personal Information is no longer necessary in relation to the purpose for which it was originally collected, we will erase your data. The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay. The data subject shall have the right to obtain from the controller restriction of processing. As a customer, all your users data is erased within 30 days after you cancel your account. If a lead asks you to be forgotten, you can blacklist him from the ‘Configuration’ -> ‘Unsubscribe emails or domains’ page.

Right of Restriction of Processing

You may request us to restrict processing of your Personal Information if one of the following applies: (i) the accuracy of the Personal Information is contested by you; (ii) the processing is unlawful; or (iii) if we no longer need the Personal Information.

Right to Data Portability

You have the right to receive the Personal Information in a structured, commonly used and machine-readable format.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

iSwift.org may collect and use Users personal information for the following purposes:

  • – To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site We may use feedback you provide to improve our products and services.
  • – To share your information with third parties We may share or sell information with third parties for marketing or other purposes.
  • – To send periodic emails We may use the email address to send them information and updates pertaining to their order. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

How do we secure your data?

We take the security of the data we manage very seriously and always try to keep our methods up-to-date. We describe in more details the actions we take to keep the data safe in our Security Policy. Your information is stored in maximum-security data centers around multiple locations, maintained with the highest security standards and protected 24/7 by security personnel. We use advanced encryption standard (AES). Your data is much safer in HIPAA-compliant data centers than it would be on a single client-side server in your office.

Retention

Personal Information will be retained by Your Company in such a way that you can be identified only as long as is necessary for Your Company’s processing activities (‘Processing Date’). Your Company will adopt the same retention policy for all users and contacts regardless of their place of residence, which will follow the reasonable mandatory retention period, which is 7 years as from the Processing Date.

Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.

If you wish to remove Business Profiles existing in our servers or if you prefer that we will not disclose your Business Profiles with our Users, vendors or business partners, you may opt-out by filling in your relevant details here. In this case, we shall not continue to use or disclose your Business Profiles.

Children’s Privacy

Our Service does not address anyone under the age of 13 (‘Children’).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities. Additional information about User’s Personal Data In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.This privacy policy relates solely to this Application.

All Your Company’s data processor providers have been checked to be all GDPR-compliant (Cloudflare, OVH, Stripe). All Your Company’s data is held on servers hosted in the 🇪🇺 European Union. Servers are hosted by OVH (a french-based company).

The GDPR regulation can be reduced to 8 important points. For each point, we explain how Your Company handles its compliance. If we did not answer your questions, you can still contact us and drop us a chat or email.

Right to be informed: we clearly inform our users about the use that will be made of their data.

Right of access: our users can access all their data, without restriction.

Right of rectification: it’s as simple as contacting us, we’ll process all your rectification queries.

Right of erasure: it’s as simple as contacting us, we’ll process all your erasure queries.

Right to restrict processing: we don’t process the data of our customers (and our customers end-users).

Right to data portability: our users may contact us anytime if they wish to get an export of their data (this may take time, however, as the data is fragmented amongst multiple isolated data-stores).

Right to object: we handle all requests on this matter from our users and users’ end-users (contact us).

Right not to be subject to automated decision-making including profiling: we don’t do that (and never will)

Your Company does not offer online services to children, due to the nature of the service provided (business-to-business). Thus, we did not identified it as relevant to control the age of users signing up for services.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@iswift.org

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